Service Delivery Policy

Our services and deliverables are digital files — photography, campaign imagery, advertising creative and video, supplied as image and video files in the formats agreed in your quotation.

No physical goods are sold and no physical shipping is involved. There are no delivery charges, courier arrangements or tracking numbers, because nothing is posted.

A project's timeline begins once all three of the following have been received:

• The required advance payment.
• A confirmed project brief, with the scope approved in writing.
• The assets we need to produce the work — product references, brand guidelines, logos, copy and any other material named in the quotation.

The estimated delivery time for your project is confirmed in your individual proposal or quotation, because it depends on the number of assets, the complexity of the direction and whether video is involved.

We do not quote a single turnaround for all work. If a deadline matters to you, tell us before the quotation is issued so we can confirm whether it is achievable.

Work in progress is shared for review at the stages set out in your quotation. Preview files may be watermarked, supplied at lower resolution, or both.

Previews are for review and approval only and are not licensed for publication or commercial use.

Final high-resolution files are released once payment has been settled in full.

Delivery is made by email, or through a secure download or cloud link sent to the email address on the project. Larger sets and video are delivered by link rather than as attachments.

Download links are made available for a reasonable period after delivery. Please download and back up your files promptly — we recommend keeping your own copy rather than relying on the link.

Timelines assume feedback and assets arrive when expected. The schedule may move where:

• Required assets or references have not been supplied.
• Feedback on a draft is outstanding beyond the agreed review window.
• The brief changes after work has started, or additional deliverables are requested.
• A payment stage has not been settled.

If we expect to miss an agreed date for any reason of our own, we will tell you as soon as we know, explain why, and give you a revised date.

Check your delivery as soon as you receive it. If a file is missing, will not open, is corrupted, or is not in the format agreed, tell us promptly and we will re-send or correct it at no charge.

Reporting promptly matters: it lets us resolve the problem while the project files are still in active storage.

We treat delivery as complete once the files have been sent to the email address on the project and are downloadable. Please make sure the address you give us is monitored, and check spam folders if a delivery has not appeared.

Revisions within the scope agreed in your quotation remain available for the period stated there. Requests beyond that scope are quoted as new work — see our Terms and Conditions.