Refund and Cancellation Policy

Enquiries, consultations and quotation requests are free and carry no obligation. You can cancel or simply not proceed at any point before making a payment, at no charge.

An advance payment reserves production time in our schedule and starts the project. From the moment it is received we begin allocating capacity, preparing the brief and starting production.

This is why an advance is not automatically refundable in full once work has started — the time reserved for your project is time we have declined to give to another.

If IntelliCore Studio is unable to proceed with your project and no work has begun, you receive a full refund of everything you have paid.

If we cancel after work has begun, we will refund the balance of your payment after deducting only the work already completed, and we will deliver that completed work to you.

You may cancel a project in progress by writing to us. We will stop work, confirm the position, and calculate a settlement.

The refund is your payment less the work already completed and any costs already incurred on your behalf — production time spent, third-party licences, stock, or software and rendering costs committed to your project. Any work already completed and paid for is delivered to you.

If the amount already completed exceeds the advance paid, the difference remains payable.

Once final deliverables have been approved or delivered, the work is complete and payments for it are non-refundable. The files are digital, bespoke to your brand, and cannot be returned or resold.

This does not affect your right to have genuine faults put right — see the section below.

If a delivered file is corrupted, incomplete, in the wrong format, or does not match the specification agreed in your quotation, tell us promptly and we will correct or re-deliver it at no charge.

Dissatisfaction with a creative direction that was approved during the revision rounds is not a fault. Where a project has gone off track we would much rather discuss it and put it right than argue about it.

If you are charged twice for the same invoice, or a payment is made in error, contact us and we will verify it against our records. Verified duplicate or accidental payments are refunded in full.

Send your request to contact@intellicore.studio from the email address associated with the project. Please include:

• Your name and company or brand name.
• The invoice or quotation reference, and the date and amount of the payment.
• The reason for the request, with any relevant correspondence or files.

We will acknowledge your request, review it against the project record, and tell you the outcome along with our reasoning.

Approved refunds are returned to the original payment method used for the transaction. We cannot refund to a different account or method.

Once we have issued a refund, the time it takes to appear on your statement is determined by your bank or payment provider and is outside our control.

Instantly downloadable digital products purchased from our site — such as prompt packs — are covered by the terms shown at the point of purchase for those items, which are separate from commissioned agency projects.

If you disagree with an outcome, write to us and we will review it again. Most disagreements come from a difference in what each side understood the scope to be, and are resolved by looking back at the approved quotation together.